Privacy Policy

At Maya's, we take our customers’ privacy very seriously. We take all necessary measures to protect your personal information and we apply strict rules regarding how your data is used. This Privacy Policy explains what information we collect, why we collect it, and how we use it.

What information do we collect?

When you create an account with Maya's, place an order, or use our services, we may collect certain information from you. This may include:

Your name, email address, and other contact details

Billing and shipping address

Payment information

Products you have purchased or wish lists you have created

Information about your browser, device, and web traffic

Why do we collect this information?

We collect this information to provide you with the best possible service. For example:

We use your contact details to keep you informed about promotions and offers.

We use your payment information to process payments and your shipping address to deliver your order.

We also use information about your browser and device for internal marketing analysis and to improve our website, so we can offer you a better online experience.

We will never share your personal data with commercial partners. Only in exceptional cases—for example when required by law—will we share your data.

How do we protect your data?

We take the security of your personal data very seriously. We have implemented appropriate technical and organizational measures to minimize the risk of accidental or unlawful access to your information. This includes limiting access to authorized personnel who manage our systems.

Cookies

We use cookies to improve your user experience and to collect marketing information. Cookies are small files stored on your computer that tell us how you use our website. You can delete or disable cookies at any time via your browser settings. You can find more information about our cookie practices via the cookie notice on our website.

Your rights

As a customer of Maya's, you have the right to access, correct, or delete your personal information. You can exercise these rights by contacting us via the contact form on our website.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. It is your responsibility to stay informed of any changes by reviewing this page regularly.

Contact

If you have any questions, comments, or complaints regarding our Privacy Policy, please contact us via the contact form on our website.

Free shipping within the US

We strive for maximum convenience for our customers and therefore always offer free shipping. This applies to orders within the US

Customer service

Our customer service is available 24/7 via email at support@bymayas.com. We aim to respond as quickly as possible during business hours. Our dedicated team is always ready to answer your questions and provide support, so you can shop worry-free.

30-day return policy

Not completely satisfied? No problem. At By Maya's, you have 30 days to return your order. Make sure the item is unworn, undamaged, and in its original packaging. We'll quickly refund your money upon receipt. Questions? Feel free to contact us!

Secure payment

Your safety and privacy are our top priority. We offer a secure payment environment where you can pay with virtually any bank or payment method. Our secure payment system ensures a smooth and worry-free transaction.