Shipping Policy

Processing time

  • Orders are processed within 1–3 business days.

  • Orders placed Fri evening–Sun are processed the next business day.

Transit time

  • After processing, average delivery time is 8–12 business days.

  • You’ll receive a shipping confirmation email with a tracking link (tracking may activate within 24–48h).

Shipping fees

  • Free shipping on all orders. No minimum.

Order & checkout

  • Add your items to cart → Checkout → enter shipping details → choose payment method → Place order.

  • All payment options are processed in a secure (SSL) environment.

Consolidated shipping

  • To keep prices fair and reduce our footprint, we consolidate parcels and ship once a minimum batch is reached.

Address changes

  • Enter your address carefully. If you need a change, contact us ASAP before dispatch. Once shipped, address changes aren’t guaranteed.

Split shipments

  • Items may ship separately at no extra cost. You’ll receive tracking for each parcel when applicable.

Delays

  • Minor delays can occur during holidays, high-volume periods, weather events, or customs checks. Thanks for your patience.

Lost/Damaged parcels

  • If your parcel arrives damaged or hasn’t updated for several days, contact us with your order number + tracking link so we can assist.

Customs & duties (if applicable)

  • Depending on your destination, local import VAT/clearance fees may be collected by the carrier/postal service. These costs (if any) are the customer’s responsibility.

Customer service

  • Questions? We’re happy to help. Contact us via the contact form on our website or email [Support@bymayas.com].

Free shipping within the US

We strive for maximum convenience for our customers and therefore always offer free shipping. This applies to orders within the US

Customer service

Our customer service is available 24/7 via email at support@bymayas.com. We aim to respond as quickly as possible during business hours. Our dedicated team is always ready to answer your questions and provide support, so you can shop worry-free.

30-day return policy

Not completely satisfied? No problem. At By Maya's, you have 30 days to return your order. Make sure the item is unworn, undamaged, and in its original packaging. We'll quickly refund your money upon receipt. Questions? Feel free to contact us!

Secure payment

Your safety and privacy are our top priority. We offer a secure payment environment where you can pay with virtually any bank or payment method. Our secure payment system ensures a smooth and worry-free transaction.