Returns Policy

Important: Please read this policy carefully. No exceptions will be made, as you agree to these terms at the time of purchase.

Returns

Window

• You have 30 days from the day you receive your item to start a return. After 30 days, we cannot offer a refund or exchange.

Condition

• Items must be unused, in the same condition you received them, and in the original packaging.

• For items where hygiene is essential, the product must be clean before the return process begins.

Hygiene exclusions (non-returnable)

• Due to hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights/hosiery, and selected personal-care items.

• Any hygiene-sealed product is non-returnable once unsealed.

How to start a return

• Email [support@bymayas.com] with:

  • your order number

  • the reason for return

  • a photo if the item is damaged/defective

  • your contact details

We will reply with the return instructions and address.

Refunds

Process

• Once your return is received and inspected, we’ll email you to approve or decline your refund.

• If approved, your refund will be issued to your original payment method within up to 30 days.

Late or missing refunds

• If you haven’t received a refund after 30 days:

  1. check your bank/statement, then

  2. contact your payment provider, and

  3. email us at [support@bymayas.com] if you still need help.

Costs & Shipping

Return shipping

• Customers are responsible for return shipping costs.

• We strongly recommend Track & Trace; Maya’s is not responsible for lost returns.

• Returns are shipped to our returns center in China; postage starts at ~$20 and is at the customer’s expense.

Exceptions

Damaged / wrong item

• If you receive a defective or incorrect product, we will reship a new item at no cost.

• If a second shipment is still incorrect, you will receive a full refund.

Order cancellation

• Orders cannot be canceled once placed due to our automated system. (If you need to change an address, contact us immediately; we’ll try to help if the order hasn’t shipped yet.)